HUMAN RESOURCES TRAINING

Online Training Catalog

TargetSolutions’ Human Resources courses are designed to supplement the course catalog by providing training that is relevant and essential to all employees. Courses covering Employment Practices for Supervisors cover issues encountered in the workplace for individuals tasked with making employment decisions, including issues of harassment, hiring and termination, discrimination, evaluation and documentation.

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HUMAN RESOURCES

Alcohol-Free Workplace

Alcohol, a very simple molecule, is one of the most widely used drugs in the world. Like other general anesthetics, alcohol is a central nervous system depressant. When alcohol is consumed, it is distributed throughout the body and exerts most of its effects in the brain. In general, its effects are proportional to its concentration in the blood. It is estimated that alcohol abuse costs society an estimated $116 billion a year and is associated with up to half of all traffic fatalities. In the workplace, the costs associated with alcohol abuse include increased absences, accidents, and errors. This training course has 12 learning modules with a ten-question exam.

Course Duration: 1 Hour(s)

ADA Compliance in Business

The Americans with Disabilities Act of 1990 brought with it a complex set of challenges that face employers who wish to avoid discrimination against the disabled in the workplace. This course provides a clear understanding of management’s roles and responsibilities under the ADA, detailing standards set by the law. Students will learn the correct procedures for interviewing and evaluating job candidates to avoid discrimination, as well as the procedures for accommodating – and ensuring a safe, discrimination-free environment for – employees with disabilities

Course Duration: 1 Hour(s)

Business Ethics: Quick Refresh

Designed as a review to supplement a comprehensive business ethics course, you???ll start out reviewing the definition of ethics and an understanding of how trust functions in our social interactions. We have an expectation of how others will behave towards us and how we will behave towards them. While engaging with each other, individuals behave unethically in ways that breach shared trust. You???ll also look at some of the thinking errors associated with unethical behavior. From there, you will find brief descriptions on the different rules defining business ethics. For the sake of brevity, some information has been omitted, summarized, or simplified

Course Duration: 1 Hour(s)

Cal/OSHA Log 300

Cal/OSHA Standard 14300 requires that all employers record work-related injuries, illnesses, or fatalities unless they are in an industry that has been classified as partially exempt from this standard.

Employers record these injuries and illnesses on OSHA Form 300. This course will examine Form 300 and its various parts (Form 300A and Form 301) by exploring what exactly needs to be recorded on these forms, how to go about recording incidents, why these incidents need to be recorded, and the kinds of organizations that need to use Form 300.

NOTE: The content of this course and recommendations made do not necessarily include every possible loss potential, code violation, or exception to good practice. Actions needed to maintain compliance requirements are solely the responsibility of your management.

Course Duration: 1 Hour(s)

Code of Conduct - Ethics Education & Social Media Guidelines

At last – a code of conduct educational program that addresses business and organizational ethics that has teeth but doesn’t bite! While you probably know that having a code of conduct is necessary for your business, you may not know the best ways to impart the rules and make sure they are followed by staff – and you may not know the consequences if they don’t. A good code of conduct clearly communicates your company’s values and imparts knowledge employees can use to make tough calls with confidence in the gray areas of business. This training presents interactive scenarios and activities that challenge employees to apply company values to ethical dilemmas and to resolve issues. But just having a code of conduct isn’t enough. You need to track and measure the training’s success to optimize your legal protection! This course does nothing less than let you ensure that your workforce understands and has electronically agreed to the company’s expectations and standards for appropriate conduct. Its deployment company-wide can help you in the event of a lawsuit by demonstrating that the company took measures to prevent an environment that allowed any form of discrimination.

Is this course approved for my state/license?

Course Duration: 1 Hour(s)

Computer Security Awareness

Due to the rapid growth of computer technology and the increase in potential online threats, computer security must be understood by every user. Failure to fully comprehend these issues can lead to loss of data and theft of personal and financial information. The increasing importance of computer technology and the information contained and transmitted by computers used both at work and at home make it essential for every computer user to learn about computer security, the problems computer usage can present, and the actions that can prevent breaches in computer security.

This training is specifically designed to increase computer safety awareness, ensure online security, and protect all valuable information stored on computers. Remember — security is every computer user’s responsibility!

Course Duration: 1 Hour(s)

Customer Service

Successful organizations realize that customer service is at the core of their success and consequently must be at the core of their mission. Unfortunately, this does not automatically imply that customers at such organizations are having a positive customer experience. A recent survey found that 80% of companies believe they are providing customer experience of a superior quality. However, when customers of those same companies were surveyed, only 8% agreed with those claims (HBR, 2005). Clearly, customer service is an area that requires more attention, especially the kind of attention that places greater emphasis on understanding and listening to the customers.

This course aims to reinforce the significance of customer service as a precondition to the success of any organization. Special emphasis is placed on understanding customers, creating a work culture that is customer service-oriented, and reviewing intuitive and not-so-intuitive customer service skills. The content is applicable to employees in many kinds of organizations, from commercial firms to educational institutions.

Course Duration: 1 Hour(s)

Designing Safe Workspaces & Preventing Injury

Common workplace health and safety issues can take a toll on staff and the company budget, but it doesn’t have to be that way. Many of the problems workers encounter on the job are preventable if steps are taken to avoid injuries before they happen. This online course explores methods used to design safe workspaces and examines work-related Musculoskeletal Disorders (MSDs), which are a leading cause of injury in the workplace. You’ll also learn specific ergonomically correct techniques for heavy lifting, setting up a computer station and more.

Is this course approved for my state/license?

Course Duration: 1 Hour(s)

Drug-Free Workplace

Drug abuse can have dangerous and costly effects in the workplace. This course highlights these impacts, and provides useful information about the different types of drugs that are commonly abused and how to evaluate each element and subsidiary component of a safety and health program. This training course has 11 learning modules with a ten-question exam.

Course Duration: 0.33 Hour(s)

Ethics in the Workplace

According to a study conducted by the Society of Human Resources Management and the Ethics Resource Center, only 23% of HR professionals say their organizations have comprehensive ethics and compliance program in place, and 7% admitted that their employer has no program at all. Additionally, 57% indicated that ethics is not a part of their employees’ performance reviews.

In our ever-changing society, ethics is something that must be a part of the working world, whether the setting is corporate, medical, educational, or governmental. This course focuses on ways to incorporate ethical principles into the workplace in order to create a more positive atmosphere for both employees and employers.

Course Duration: 1 Hour(s)

Federal Acquisition Regulation Overview 3.10

LearnSmart’s Video Training Course for Federal Acquisition Regulation (FAR) was created to address ethical conduct in the development of government contracts. The course details how government employees, contractors and subcontractors should conduct themselves when working on projects that involve millions of dollars and hundreds, if not thousands, of jobs. Instituted by the Federal Acquisition Regulation System in December 2007, the Contractor Code of Business Ethics and Conduct gives extra protection to U.S. taxpayer dollars by requiring that contractors publish and adhere to a written code of ethics. This course explores the intricacies of the code, and explains the professional and ethical manner in which everyone involved in carrying out government contracts should conduct themselves when they do business.

Course Duration: 1 Hour(s)

General HIPAA Awareness

The Health Insurance Portability and Accountability Act (HIPAA) requires compliance in protecting the confidentiality and integrity of health information and patients’ rights to privacy. This act has changed the way healthcare plan providers operate by regulating the ways they collect and maintain personal health information of their clients. HIPAA states that the health information in healthcare client medical files belongs to the client, and must be protected.

In your position, you will have access to sensitive patient information. You must incorporate the requirements of the law to protect your reputation, the reputation of your organization, and the rights of the patients you care for.

Course Duration: 1 Hour(s)

General Office Ergonomics

Ergonomics, also known as human factors, is the science concerned with understanding the interactions between humans and other parts of a system, in an effort to minimize the physical and psychological stresses which are part of every workplace environment. Ergonomics applies information regarding a worker’s capacity and capability to the design of jobs, products, workplaces, and equipment.

This course presents background information on office ergonomics and discusses how to evaluate and control ergonomic hazards, including detailed information on proper computer workstation practices. Employees in an office environment can use this information to help them reduce the risk of injury on the job.

This training course has 13 learning modules with a ten-question exam.

Course Duration: 1 Hour(s)

Health & Wellness

This training course was designed to provide employees with basic concepts of health and wellness. Your job is important to you and your family. Good health is a means of staying at a job so that one can provide for his or her family. These lessons are designed to give you information so that your life will be healthy. Topics include mental health, stress, physical activity, stretching, burning calories and much more. This training course has 7 learning modules with a ten-question exam.

Course Duration: 1 Hour(s)

HIPAA Privacy Standards for Everyone

We all have personal health information, and many of us are responsible for the health and personal information of others. Most of us agree that information should be private and therefore, protected. The HIPAA Privacy Standards were created for that purpose. Criminal charges can be brought against anyone in healthcare who is not in compliance. You can be knowledgeable and better protected by being familiar with these standards. This interactive course gives you definitions and ways to recognize non-compliance. We’ll discuss how to protect private health information and we’ll give you examples of situations you could face and how to handle them correctly.

Is this course approved for my state/license?

Course Duration: 1 Hour(s)

Office Safety

In today’s fast-paced environment, employees are not always aware of the fact that hazards exist in the office setting – hazards that can result in serious injuries. In fact, statistics have shown that a majority of accidents and injuries occur in the office environment. Most employees work in a variety of settings and when they are made aware of the potential hazards that exist, they can then take the appropriate steps to avoid injury and help other employees to do the same.

This training course has 9 learning modules with a ten-question exam.

Course Duration: 2 Hour(s)

Preparing for a Pandemic Flu Outbreak

What if a third of our employees could not come to work because they were sick – or were caring for sick family members? What if the companies that we rely on to do business – suppliers, staffing companies, even banking – could not take care of our business due to flu absences in their own companies? An outbreak of influenza can cripple a business’s productivity if a large percentage of its employees are infected all at once. As the threat of a pandemic flu increases, business managers and HR professionals should take steps now to create and implement a pandemic influenza response plan. If done properly, an influenza response plan can help businesses reduce the risk of a large percentage of absenteeism and maintain crucial operations, as influenza is more widely transmitted. This course will explain the latest CDC and Occupational Safety and Health Administration guidelines, as well as provide checklists and sample communications to help business and HR professionals assemble a pandemic influenza response plan. The training provided in this course will help employers to determine how to avoid adverse effects on other entities in their supply chains while also reducing transmission among staff.

Is this course approved for my state/license?

Course Duration: 1 Hour(s)

Protecting Your Team against Violence at Work

Think you can name the leading causes of workplace fatalities? Hint: If you don’t include ‘homicide,’ your list isn’t complete. Workplace violence can occur at or outside the workplace and can range from threats and verbal abuse to physical assaults and homicide, one of the leading causes of job-related deaths. It can occur at any time and be perpetrated by anyone you may come in contact with at work. However it manifests itself, workplace violence is a growing concern for employers and employees nationwide. In this course we will discusses the factors that contribute to violence in the workplace and learn how to spot problem behavior and prevent violent incidents.

Is this course approved for my state/license?

Course Duration: 1 Hour(s)

Putting Your People First (Personnel Administration)

The most important resource available to any organization is people. Organizations are made of people, and an organization cannot fulfill its intended mission without good employees. These employees need effective leadership to accomplish organizational goals and objectives. A good leader knows how to hire and keep good employees by following the rules and regulations that govern employment. This interactive online course will discuss several personnel issues of interest to all organizations. Whether you have 10 employees or 200 employees, just about every issue discussed in this course will, in some way, apply to your business. Issues discussed in this course include: Personnel Administration (Management and Leadership, Hiring and Firing Practices, and Employee Manual/Handbook) Sexual Harassment Equal Employment Opportunity (EEO) Drug Free Workplace The Americans with Disabilities Act of 1990 (Including 2008 amendments)

Is this course approved for my state/license?

Course Duration: 1 Hour(s)

Red Flag Rules (Identity Theft Protection)

This course aims not only to increase awareness of the severe consequences of identity theft, but to propose solutions for preventing its occurrence at the organizational level in accordance with the Red Flag Rules issued by the Federal Trade Commission, the federal bank regulatory agencies, and the National Credit Union Administration. Approaching the regulations with the goal of achieving compliance, this course emphasizes the necessary elements of a comprehensive Identity Theft Program and the vital role of red flags in detecting, preventing, and mitigating identity theft.

Course Duration: 1 Hour(s)

Responsible Social Media for Team Members

It has become increasingly clear that social media is not just a fad. It is instead, not only a massive change in the way we socialize with others in a personal setting, but also the biggest shift in how we conduct business since the arrival of the Internet. Social media is quickly altering every aspect of corporate operations, such as hiring practices, training, marketing, and even risk management. The purpose of this course is to introduce you to social media, explore how we use social media personally vs. social media use in a business setting, how its use continues to evolve in the workplace, the benefits of social media, and of course the risks it can present to you personally and to companies.

Is this course approved for my state/license?

Course Duration: 1 Hour(s)

Targeted Violence Considerations

Situations involving targeted violence have changed over time. Active shooters and firearms used to be the norm, but as of 2015, more acts of targeted violence have included knives or explosives.
The change has prompted the use of the term: active threat. Knowledge of different types of targeted violence, shooter and threat profiles, and targeted violence environments will increase our awareness and help us prepare for these attacks.

This course reviews training implementation and notification programs or systems employers use to educate employees on the known risks for targeted violence and the steps they can take to minimize acts of potential violence.

Course Duration: 1 Hour(s)

Understanding the Family Medical Leave Act (FMLA)

There are times when life situations demand attention and people must take time away from work. An individual may be diagnosed with a serious health condition, welcome a new child into the family, or become a caregiver for a family member, so it is good to know what options are available if it becomes necessary to take a leave of absence. The Family Medical Act (FMLA) allows employees take reasonable unpaid leave for certain family and medical reasons so they can attend to the needs of family while also balancing work responsibilities. The purpose of FMLA is to accommodate the needs of employers and employees while minimizing the potential for employment discrimination on the basis of gender, and promoting equal opportunity employment for men and women.

Is this course approved for my state/license?

Course Duration: 1 Hour(s)

Workplace Bullying

According to Comaford, “Workplace bullying is unwelcome behavior that humiliates or intimidates a co-worker or otherwise sabotages his or her performance. Bullying can take many forms, including hostile behavior, abuse (for example, harassment, humiliation and violence), abuse of power, deception and sabotage.” Bullying is unacceptable, and types of bullying are against the law, yet it can happen in any type of workplace. This course addresses the responsibilities of the workplace and the worker, to recognize, deter, and or eliminate workplace bullying.

Course Duration: 0.33 Hour(s)

Workplace Diversity

Ethnic diversity is racial, national and religious variety of groups of people who have varying backgrounds or cultures. An awareness about different cultures and backgrounds helps bring unity and tolerance to the workplace or community. This training course has 7 learning modules with a ten-question exam.

Course Duration: 1 Hour(s)

Workplace Stress

Stress is one of the leading causes for reduced productivity in the workplace. Stress can also cause worker illness to the point of missing days of work, which makes it an important issue for employers as well as employees. Stress is present everywhere decisions are made, it becomes a problem when these decisions conflict. Actions and their consequences cause stress, although not all stress is negative, a certain amount of stress is necessary to survive. As you move through this training course, look for coincidence between the text and your life and you will be on the path to positive stress outlook.

This training course has 10 learning modules with a ten-question exam.

Course Duration: 1 Hour(s)

Workplace Violence

Workplace violence has emerged as an important safety and health issue in today’s workplace. Its most extreme form, homicide, is the second-leading cause of fatal occupational injury in the United States. On average, 1.7 million workers are injured each year, and more than 800 die as a result of workplace violence (WPV) [Bureau of Justice Statistics 2005; BLS 2005]. According to the Bureau of Labor Statistics Census of Fatal Occupational Injuries (CFOI), violent acts made up 18 percent of all fatal work-related injuries in 2005.

Death or injury should not be an inevitable result of one’s chosen occupation, nor should these staggering figures be accepted as a cost of doing business in our society.

This training course has 10 learning modules with a ten-question exam.

Course Duration: 1 Hour(s)


CUSTOMER SERVICE

3-Steps to Successful Customer Interaction

In the first three courses of this series you learned the basics of customer service that will help you interact well with your customers: how to present yourself well, listen for understanding, and communicate effectively. In this lesson you will learn how to combine these skills to complete your customer interactions successfully. Every customer interaction involves three important steps that need to be completed in order to satisfy customers. This interactive online course is designed to help you to fully understand these three steps so that you will complete every customer interaction successfully, whether you handle customers in-person, by phone, over the Internet, or through self-service options.

Is this course approved for my state/license?

Course Duration: 1 Hour(s)

Courtesies, Attitude, and Ethics

You are the face of your business; therefore, your company depends on you to present yourself well at all times. This interactive online course is designed to help you understand how to do that. You’ll learn how to conduct yourself in first impression situations, speak and act courteously at all times, maintain a positive attitude, and act ethically and fairly with every customer you meet.

Is this course approved for my state/license?

Course Duration: 1 Hour(s)

Effective Verbal and Nonverbal Communication

Communication is the give and take exchange of information; therefore, effective verbal and nonverbal skills are crucial to understanding your customers completely. In the previous course in this series, you learned about listening for understanding, or the taking of information. In this course you will learn how to give information effectively by speaking well and using your nonverbal signals to enhance your message. This interactive online course is designed to help you improve your communication skills when you are the sender of the message, whether you handle customers face-to-face or by telephone.

Is this course approved for my state/license?

Course Duration: 1 Hour(s)

Handling Customer Complaints

Communication is the give and take exchange of information; therefore, effective verbal and nonverbal skills are crucial to understanding your customers completely. In the previous course in this series, you learned about listening for understanding, or the taking of information. In this course you will learn how to give information effectively by speaking well and using your nonverbal signals to enhance your message. This interactive online course is designed to help you understand why customers may complain, uncovers the special skills needed for handling customer complaints, and teaches an easy to learn step-by-step method for handling these types of customer contacts. At the end of this course you will apply the skills to your work environment to successfully handle any customer in any situation.

Is this course approved for my state/license?

Course Duration: 1 Hour(s)

Listening for Understanding

As a frontline employee you are the primary source of communication between your company and its customers. You can improve your ability to interact well by developing listening skills. When you hear and interpret a message correctly, you will be able to understand your customers’ requests and that is the key to handling each and every customer successfully. This interactive online course is designed to help you improve your listening skills so that you will be able to interact well with all your customers, whether you handle them face-to-face or by telephone.

Is this course approved for my state/license? (Click or Ctrl+Click for more info)

Course Duration: 1 Hour(s)


EMPLOYMENT PRACTICES FOR SUPERVISORS

Anger, Violence, and Conflict in the Workplace

Conflict and anger are common issues faced by supervisory staff. In some cases, conflict and anger can lead to violence. The Occupational Safety and Health Administration (OSHA) reports that 564 workplace homicides were committed in 2005. Management staff can create a healthier work environment and help prevent anger from escalating into violence by learning to manage employees with apparent or suspected behavioral problems, employees who are consistently angry or disgruntled, and employees who show signs of potential violence. This course will provide tips on resolving conflict, disciplining employees with anger or behavioral problems, and avoiding potential liability.

Course Duration: 1 Hour(s)

Dealing with Issues of Alcohol and Substance Abuse

Substance abuse is a significant concern for employers. Most drug and alcohol abusers have jobs. The Substance Abuse and Mental Health Services Administration (SAMHSA) estimates that, of the 35.3 million illicit drug users aged 18 years or older in the United States in 2013, 25.9 million were employed either full- or part-time.

This course will offer information for supervisors and managers on issues including drug and alcohol policies, employee assistance programs (EAPs), understanding federal laws dealing with substance abuse, and confronting employees who are suspected of abusing drugs and/or alcohol.

Course Duration: 1 Hour(s)

Discipline and Termination

The issues of discipline and termination are rife with questions of fairness and legality and generally make supervisors uncomfortable. Clear standards need to be set for all employees, and each employee, whether the best or the most problematic, must be held to the same standard or the company risks facing legal issues.

The best way to accomplish this task is to make sure that your organization’s management is adequately trained to discipline employees properly and fairly and well versed in the laws regarding termination. This course will provide tips on how to discipline effectively, information on “at-will employment,” and a discussion of some of the legal issues regarding termination.

Course Duration: 1 Hour(s)

Employment Practices Overview

Supervisors and managers have to deal with issues of employment on a daily basis, yet many have never been trained to deal with these issues such as interviewing and hiring, discrimination, sexual harassment, conflict and violence, substance abuse, performance management, employee leave, and discipline and termination. And these issues can have legal implications. As the number of legal restrictions on employers increase, so do the numbers of employees who file lawsuits against their employers. Though employment lawsuits are often found to be without merit in the end, fighting the charges can be extremely costly, in money and time.

This course will provide an overview of these topics, why they are so important to managers and supervisors, and what can result from an ignorance of these issues.

Course Duration: 0.5 Hour(s)

Hiring Practices

Is she married? Do we have to post externally? These and other potentially loaded questions often appear during discussions regarding hiring. It is vital to understand what is appropriate and what is not when ???hiring practices??? is the name of the game. However, more than simply providing information, this course will take you through application exercises and provide a rich multimedia experience so that you can immediately apply what you have learned to your current situation

Course Duration: 1 Hour(s)

Interviewing and Hiring

Selecting new employees is an extremely important part of a manager’s job responsibility. It is the goal of an interviewer to hire only the best, but there are many questions as to how to determine who that is. And there is often no formal training for interviewers, so the skills needed to conduct the process efficiently may be lacking. Poor interviewing skills can lead not only to a poor selection but also to discrimination charges. Increasingly, candidates who have not been selected for a position are filing claims with the EEOC. This is a very real concern. According to the EEOC, the hiring process leads to more discrimination claims than any other employment practice.

This course will discuss the fundamentals of conducting an effective interview and the ways to avoid creating a potential liability in the process, including knowing which questions are good, which are bad, and which are illegal.

Course Duration: 1 Hour(s)

Interviewing Skills for Managers

“Can I ask this?” “Will she be a good fit?” “Who else should I invite to the interview?” When you are on the other side of the table, there are still many questions to answer in order to have a ‘good interview’. Using application exercises and a rich multimedia process, you will learn the skills to conduct effective interviews in this timely course designed to help you get the right people in the right seats.

Course Duration: 0 Hour(s)

Motor Vehicle Incident Investigation for Supervisors

This course highlights reporting requirements, the importance of conducting a thorough incident investigation, things to consider when determining the root cause of an incident, and examples of corrective actions that can help prevent accidents in the future.

Course Duration: 1 Hour(s)

Motor Vehicle Personnel Selection for Supervisors

Minimizing organizational risk by ensuring that only safe, qualified drivers operate motor vehicles on the job is one of the key components of a motor vehicle safety program. This course is designed for supervisors who assign and train drivers and will examine the reasons why driver safety is of critical importance. The course highlights the qualities shared by good drivers, how driver qualifications can be established, the importance of policy documents such as driver agreements and seat belt policy documents, how and why motor vehicle records checks are performed, and the importance of driver training.

Course Duration: 1 Hour(s)

Motor Vehicle Safety Overview for Supervisors

Traffic accidents are a leading cause of incidental deaths among U.S. workers. According to the Bureau of Labor and Statistics (BLS) more than 2,000 deaths a year are attributed to occupational motor vehicle accidents. This represents more than 30% of annual work-related fatalities. Unlike other workplaces, the roadway is an environment outside the control of the employer. Preventing work-related roadway crashes requires strategies that combine traffic safety principles and sound safety management practices. Although employers cannot control roadway conditions, they can promote safe driving behavior by providing safety information to workers and by setting and enforcing driver safety policies. Crashes are not an unavoidable part of doing business.

This course highlights the steps employers can take steps to protect their employees and their companies.

Course Duration: 1 Hour(s)

Performance Management

Supervisors and managers are responsible for giving feedback to and providing evaluations for their employees, yet proper training in how to do so is often lacking. The employee appraisal process is beneficial in that the employer can identify the employee’s strengths and weaknesses, the employee can assess where he or she needs to improve, and together they can develop plans for improvement. The process can be dangerous, however, if the appraiser doesn’t know how to properly conduct the appraisal to avoid liability issues.

This course will better prepare supervisors and managers to effectively provide feedback while avoiding mistakes that may land them and their organization in hot water.

Course Duration: 1 Hour(s)

Preventing Discrimination in the Workplace

Discrimination is one of the top three reasons for lawsuits against an employer. Discrimination can occur in various employment-related arenas, including interviewing and hiring, promotion opportunity, termination, compensation, and disability leave. Discrimination also includes
several types of workplace harassment. This course will discuss the laws which prohibit discrimination and harassment, the ways to avoid bias while performing the essential functions of the job, how to squelch discrimination and harassment when they occur, and how to deal with a complaint of discrimination should one be made.

Course Duration: 1 Hour(s)

Reasonable Suspicion of Alcohol for Supervisors

This program is designed to help managers, supervisors, and human resource professionals understand the legal and practical issues associated with testing employees for drugs and/or alcohol use. It will inform designated employees on how to make a fair, reliable, and reasonable suspicion of alcohol testing referral to cover suspected employees performing safety-sensitive job functions. This training course has 14 learning modules with a ten-question exam.

Course Duration: 1 Hour(s)

Reasonable Suspicion of Drugs for Supervisors

Reasonable Suspicion is a belief, drawn from specific objective facts and reasonable inferences, that an employee is using drugs in violation of work rules or regulations. If drug use is suspected, it is every supervisor’s responsibility to proactively assist the employee and protect others who may be affected by erratic behavior due to drug use.

This program is designed to help managers, supervisors, and HR professionals understand the legal and practical issues associated with testing employees for drug use. It will inform designated employees on how to make a fair, reliable, and reasonable suspicion for a drug referral to cover suspected employees performing safety-sensitive job functions. This training course has 17 learning modules with a 10- question exam.

Course Duration: 1 Hour(s)

Successful Hiring

Successful Hiring will show you the guidelines and procedures that will dramatically increase your percentage of successful hires. This course will provide you with an understanding of the key steps you should follow in the hiring process; what factors you should take into account when hiring someone; how to pre-screen potential hires; what you legally can and cannot do when hiring an employee; how to advertise for the position; and how to conduct a meaningful interview.

Course Duration: 1 Hour(s)

Successful Termination

Designed specifically for managers to teach them how to handle those potentially awkward times when it becomes necessary to ‘pink slip’ someone. More importantly, managers are provided with a number of helpful suggestions for meting out employee discipline. When the process is followed, it gives the employee multiple opportunities to stop or correct the improper behavior that would otherwise lead to termination ‘ and that way, everybody wins. If termination is inevitable, managers need to understand the legal concepts and terminology connected with termination to apply actions that will lead to rightful termination. Study all the ins and outs to successfully terminate an employee

Course Duration: 1 Hour(s)

Understanding Employee Leave

Employee leave is one of the top three areas that prompt charges filed with EEOC. It is also one of the most difficult aspects of managing employees. The laws regarding employee leave can be difficult to grasp. Most supervisors new to the position have not had formal training in dealing with this issue and possessing only a vague understanding of this issue can quickly lead to legal trouble.

This course focuses on clarifying the Family and Medical Leave Act (FMLA) and the Americans with Disabilities Act (ADA).

Course Duration: 1 Hour(s)


CALIFORNIA STATE MANDATED TRAINING

Anti-Harassment Training for All Employees – California (SB1343)

Recent news stories of the implications of workplace harassment has awakened the nation to a pervasive problem. What we have learned is that harassment comes in many forms. Through real life scenarios, this interactive course will illustrate to all staff members how to recognize inappropriate behavior such as sexual harassment, bullying, and gender discrimination as well as acceptable ways to address and report unwelcomed conduct. This training, combined with your company’s policies and commitment to combat all forms of workplace harassment, meets the training requirements for the state of California. California has enacted a mandatory training law (SB 1343), requiring private employers of 50 or more to provide at least two hours of training to all workers by Jan. 1, 2020, and every two years thereafter.

This course was designed to meet the requirements of AB 1825 as well as the mandates outlined in California AB 2053 on abusive conduct and California SB 396 on gender identity, gender expression, and sexual orientation. AB 1661 legislation requires this training to be approved by local entity counsel. For questions regarding approval for your entity, please contact your local human resources representative. The course should be taught in conjunction with a review of your entity’s harassment/discrimination policy. Please contact your local human resources representative if you have any questions regarding your entity’s policy.

Course Duration: 1 Hour(s)

Anti-Harassment Training for Supervisors and Managers – California (SB1343/AB1825)

Sexual harassment is a constant presence in America’s workplaces. To prevent harassment, we need to understand it. For many people, ‘sexual harassment’ is an emotionally-charged topic loaded with confusion and uncertainty. This interactive online course is designed to provide a comprehensive explanation of what sexual harassment is, how it can occur in the workplace, current legal positions, and how management can maintain a harassment-free workplace. Some of the topics that will be covered in this course include: behaviors that constitute sexual harassment, the different types of harassment including abusive conduct, what constitutes a hostile work environment, and how to handle complaints. If you are a manager in California this course includes specific references to California laws regarding Sexual Harassment training.

This course is designed to be compliant with California standards. California has enacted a mandatory training law (SB 1343), requiring private employers of 50 or more to provide at least two hours of training to supervisory personnel on prevention of sexual harassment. This course was designed to meet the requirements of AB 1825 as well as the mandates outlined in California AB 2053 on abusive conduct and California SB 396 on gender identity, gender expression, and sexual orientation. AB 1661 legislation requires this training to be approved by local entity counsel. For questions regarding approval for your entity, please contact your local human resources representative. The course should be taught in conjunction with a review of your entity’s harassment/discrimination policy. Please contact your local human resources representative if you have any questions regarding your entity’s policy.

Course Duration: 2 Hour(s)

CA Local Agency Ethics (AB 1234)

The California State Legislature recently passed AB 1234, mandating ethics training every two years for local government officials. This course provides a brief overview of the topics which must be covered under the law, including the laws relating to personal financial gain by public servants, claiming perquisites of office, government transparency, and fair government processes. Specifically covered are the Political Reform Act, the Brown Act, and the Public Records Act, and several other laws which govern the behaviors and practices of public servants.

The primary goal of this course is to expose you to California ethics laws and allow you to identify potential conflict-of-interest situations. Once you identify a potential or actual conflict of interest, you should consult with your agency’s legal counsel or other resources, which we will identify at the conclusion of this course.

Each law discussed in this ethics training course must be evaluated independently. Conduct which is permissible under one law may nevertheless violate another law. Completion of this ethics course is no substitute for competent legal advice in a given situation. You should seek the advice of counsel if you have specific legal questions.

Course Duration: 2 Hour(s)

Cal/OSHA Log 300

Cal/OSHA Standard 14300 requires that all employers record work-related injuries, illnesses, or fatalities unless they are in an industry that has been classified as partially exempt from this standard.

Employers record these injuries and illnesses on OSHA Form 300. This course will examine Form 300 and its various parts (Form 300A and Form 301) by exploring what exactly needs to be recorded on these forms, how to go about recording incidents, why these incidents need to be recorded, and the kinds of organizations that need to use Form 300.

NOTE: The content of this course and recommendations made do not necessarily include every possible loss potential, code violation, or exception to good practice. Actions needed to maintain compliance requirements are solely the responsibility of your management.

Course Duration: 1 Hour(s)

Child Abuse: Mandated Reporter Training for California
(General)

Most states enforce laws that require certain professionals to report suspected cases of child abuse or neglect. Individuals who are mandated to report often serve in a unique position of authority that allows them to observe and interact with children. While educators are the professionals that probably come to mind first when you think about being a mandated reporter, many other professions are mandated to report as well, including emergency medical personnel, law enforcement, and fire fighters, to name a few. Some professions you might not consider—such as funeral home directors, film processors, legal professionals, and clergy—also have a duty to report. However, the law encourages all persons to report cases of suspected child abuse or neglect, even if you are not mandated to do so. This course provides training to professionals on the basics of what it means to be a mandated reporter, focusing on California Law.

Course Duration: .75 Hour(s)


SMART HEALTH

Best Practices to Help You Quit Smoking

According to the Centers for Disease Control and Prevention, cigarette smoking accounts for approximately 443,000 deaths every year in the United States–roughly one out of every five people. It is the leading cause of preventable death among Americans, yet an estimated 46 million U.S. adults continue to smoke, and an alarming number of young adults and teens are following suit. Quitting smoking is the single best thing you can do to protect and improve your health and the health of those around you, and those who are able to quit greatly reduce their risk for heart disease, stroke, cancer and other tobacco-related health illnesses. Although quitting isn’t easy, it is possible with the right combination of knowledge, support, and aids/medications. This interactive online course provides the latest in evidence-based research on proven practices and coping strategies to help you quit smoking. All the information is presented in an easy-to-follow format that will walk you through the key elements you need to quit smoking forever.

Is this course approved for my state/license?

Course Duration: 1 Hour(s)

Bloodborne Pathogens

The OSHA BBP Standard is a published set of regulations designed to protect you against the health hazards of exposure to bloodborne pathogens — exposures that may cause diseases that may be transmitted by blood or other body fluids. The OSHA BBP Standard requires that controls and compliance methods be put in place by employers and followed by employees in order to eliminate or minimize the scope of the exposure. In this interactive course, you will learn about the OSHA BBP Standard in terms of specific pathogens, including Hepatitis B virus, Hepatitis C virus, and HIV. You will also learn about what to do if you are exposed to bloodborne pathogens in the workplace.

Is this course approved for my state/license?

Course Duration: 1 Hour(s)

Child Nutrition - How to Avoid/Prevent Childhood Obesity

Childhood obesity is alive and real. In fact, it is triple the rate from just one generation ago. While there are several causes of obesity in today’s youth, the possibilities for prevention are literally endless! By teaching your child how to make healthier food choices and encouraging active play (yes, play!), you can help him or her grow into a fit and healthy adult. What a gift!

Is this course approved for my state/license?

Course Duration: 1 Hour(s)

Drinking Responsibly

Drinking responsibly has a number of benefits, such as stress reduction, enhanced mood and improved mental health, the experience of pleasure, increased creativity, social benefits, and positive effects on quality of life. Your ability to drink responsibly depends on genetics, age at which you started drinking, culture, family environment, and mental health. This interactive course provides you with tips for drinking responsibly, as well as what drinking responsibly involves, and does not involve. .

Is this course approved for my state/license?

Course Duration: 1 Hour(s)

Eating Right

In a world of fad diets, quick fixes and fast food, eating right and staying healthy can be a real challenge. The goal of this course is to give you all the tools you need to get all the good nutrition your body requires to maintain a lifetime of health and wellness. If you want to shed unwanted pounds, you can use these guidelines to reduce your caloric intake, increase your activity and reduce your consumption of fat and sodium in the process.

Is this course approved for my state/license?

Course Duration: 1 Hour(s)

HIPAA Privacy Standards for Everyone

We all have personal health information, and many of us are responsible for the health and personal information of others. Most of us agree that information should be private and therefore, protected. The HIPAA Privacy Standards were created for that purpose. Criminal charges can be brought against anyone in healthcare who is not in compliance. You can be knowledgeable and better protected by being familiar with these standards. This interactive course gives you definitions and ways to recognize non-compliance. We’ll discuss how to protect private health information and we’ll give you examples of situations you could face and how to handle them correctly.

Is this course approved for my state/license?

Course Duration: 1 Hour(s)

Managing Your Cholesterol and Blood Pressure

Are you one of the 1 in 3 adults suffering from high blood pressure or high cholesterol? If left untreated, both can cause serious harm to your health–including heart disease and stroke! Did you know there are simple, painless steps you can put into practice today to improve your numbers? The power to achieve a healthier body is in your hands!

Is this course approved for my state/license?

Course Duration: 1 Hour(s)

Physical Fitness – Choosing an Exercise Plan That’s Right for You

Every time you turn around it seems that there is a new fad, diet, or piece of exercise equipment on the market. With so many things to choose from, how do you know where to begin? The goal of this course is to introduce you to the basics of exercise, and provide you with a program that will help you take that first step toward fitness. We will look at the physical and mental benefits of excise, and discuss how to create a successful exercise program that you can use to get started.

Is this course approved for my state/license?

Course Duration: 1 Hour(s)

Proper Posture and Breathing

Poor posture, typically defined as having excessive curvatures of the spine, slumped shoulders and a forward projecting chin, are common ailments in today’s society. Improper posture inhibits proper breathing patterns by limiting the room the diaphragm has to push down into the abdomen to make room for the lungs. And breathing is one of the basic requirements of life; it is the first thing we do when we are born and the last thing upon death. Each minute, the average person breathes 12 times, inhaling oxygen and exhaling carbon dioxide. These processes are controlled by the autonomic nervous system and unless you are actively listening to or watching for breathing, you are essentially unaware of it.

Is this course approved for my state/license?

Course Duration: 1 Hour(s)

Sleeping - How to Ensure You Are Well-Rested & Energized

Do you take sleep for granted? Many of us can fall asleep quickly anywhere while others struggle. If you want information about proven tools for getting the rest you need, this is the course that will supply your wish list. You will get foundational information, myth busters, and facts. You will also receive tools and methods from experts to use in your individualized solution for a good night’s sleep.

Course Duration: 1 Hour(s)

Yoga & Meditation - Finding your Inner Chi

Yoga is a form of exercise that can be used to reduce stress in our lives. Benefits include improving posture, learning better breathing and relaxation techniques, and balancing the ‘Chi’ using exercise. In this course, you will learn ways of finding stillness, the 7 chakras, and the meditation techniques associated with each.

Is this course approved for my state/license?

Course Duration: 1 Hour(s)


SMART MENTAL HEALTH

Core Values and Finding a Purpose in Life

If you ever felt uncomfortable in a relationship or out of place in your company but didn’t know why, it could be that the person or the corporation has core values that are different from yours. If this situation sounds familiar, or if you’d like to know more about values and how to get clearer on your life’s purpose, then this is the course for you. We will guide you to define your core values and your life’s purpose, and explore practical ways to create a personal and professional life in harmony with the inner you.

Is this course approved for my state/license?

Course Duration: 1 Hour(s)

Goal Setting and Visualization Techniques

Goal setting is the foundation of all successful endeavors. When we set a goal, what we are really doing is defining the roadmap of our life. With each goal we set, we establish the path we wish to take towards our objectives.

Is this course approved for my state/license?

Course Duration: 1 Hour(s)

Happiness is a Choice - Keys to Living a Joyful Life

This course will take us on a journey through five core areas of our human experience: the physical, the psychological, the spiritual, the social, and the occupational elements of being human that make up our lives. In each area we will learn about a tried and true pathway leading to greater happiness. For each of these pathways, we will offer tips and tools to help implement strategies to build happy and contented lives.

Is this course approved for my state/license?

Course Duration: 1 Hour(s)

Keys to Successful Parenting

Understanding the common pitfalls of parenting, how to provide constructive discipline, and how to develop a healthy relationship with your child are just a few ways to identify areas for connection and improvement. This course is intended to help you as parents not only define your role and style, but to improve upon problem areas. You will be able to identify with the content and then think about how you can apply it to your own experience. Most parents recognize that this role can be a challenging one and that those who serve in it are often a work in progress. Identifying areas for improvement and understanding what it takes to raise successful children is pivotal. You will get examples to consider what you can do to be more helpful to your children, create a loving and nurturing environment, and help their development in the most effective way possible.

Is this course approved for my state/license?

Course Duration: 1 Hour(s)

Managing Anger and Emotions

The modern workplace is often thought of as a strictly professional, rational, logical environment. Cooperation is key–personal opinions and emotions must be put aside in the name of teamwork, which may be easier said than done! No one can expect to connect with fellow colleagues the way they do their own friends or family members. One crossed word or bad mood can damage corporate relations, sometimes irreparably. The uncertainty of the business environment of today, and resulting stress that follows only adds to the pressure workers feel in performing their level best. Feeling overworked and overwhelmed is natural in the workplace, especially when it comes to dealing with change. The purpose of this course is to illustrate ways you can overcome the emotional barriers you may face in the workplace. This course will guide you through various exercises and give you tips to help you manage your emotions at work so you can perform to the best of your abilities.

Is this course approved for my state/license?

Course Duration: 1 Hour(s)

Mastering Marriage

Marriage is an adventure. As with any adventure, people have hopes and expectations, an idea of where they are going, and try to plan for whatever may come. Those who plan ahead are wise travelers, but circumstances can occur that some couples are unprepared for. All that is part of the adventure. This course is designed to help couples appreciate the true adventure of being married, which is being in a relationship. Going through life with your heart and mind open to another human being is the journey.

Is this course approved for my state/license?

Course Duration: 1 Hour(s)

Reducing Stress and Anxiety

Stress is our body’s way of responding to physical, emotional, or mental demands. Although typically associated with negative circumstances, stress can be caused by both good and bad experiences. Our bodies react to stress by releasing chemicals into the blood to give us energy and strength to handle the situation. This evolutionary reaction can be a good thing when stress is caused by real physical danger; however, this survival response can wreak havoc if it builds up without a proper outlet. This interactive online course discusses signs and symptoms of stress, and explains the physical and emotional effects of built up stress, such as pain and anxiety. The course also describes stress management techniques, treatment options, and lifestyle changes to help alleviate stress.

Is this course approved for my state/license?

Course Duration: 1 Hour(s)

Surviving and Thriving After Divorce

Divorces are common, but experiencing the aftermath never is. Every just-divorced individual meets this challenge with their unique history, temperament, level of maturity, and acquired skills. Each of us also shares the common experience of being human. People are as alike as they are different. This course is for those who wanted their divorce and those who didn’t. It is for people who are relieved their marriage is over, and those grief-stricken. We have designed it to help divorced individuals walk this much traveled path successfully, but the definition of success has to be your own. You are responsible for taking what you learn here and applying it to your unique situation.

Is this course approved for my state/license?

Course Duration: 1 Hour(s)